Our warehouse processes and ships out all orders from Mondays - Fridays (excluding major holidays). After placing your orders, they are typically processed in 1-2 business days and your package should be shipped out within 2~5 business days after your order is placed, and you will receive an email with the tracking number soon after, and if you didn't get a tracking number  Please email us at sales@tandesgroup.com for your tracking number.
 
E-packet is our primary carrier for U.S customers and the rest of the world. Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. We offer international shipping options too - no matter where you are, you can buy from us!
 
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
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OUT OF STOCK/BACK ORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
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ADDRESS CHANGES
Our warehouse staffs are super quick, so if you change your address please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!